FAQ
Can I come pick up my items instead of having them delivered?
Yes! If you want to pick up your order instead of having us deliver to you, we're happy to help. Let us know beforehand what day you want to schedule, and we'll have your items ready for you. If your order contains items such as tables, chairs, or other large items, please bring a suitable vehicle.
How long do I have until I have to return my items?
All orders have a base rent time of three days. If you pick up your items on a Monday, you have until Wednesday to return them.
If I'm picking up my items, what do I need to bring?
A valid driver's license and (unless you have already paid) some form of payment (credit card preferred).
What if one of my rented items is damaged in some way?
Contact us immediately! We’d be happy to send out a replacement for a broken item, especially if it is a food-related rental or common rentals (table/chairs).
What does the rental process look like?
Choose Pickup or Delivery in our rental catalog, add your items, and submit your event and return details. You can also call or visit us. We’ll confirm availability and arrangements, then send your quote with any applicable delivery and pickup fees.
When is my order reserved?
A 25% nonrefundable deposit is due after we send your quote to reserve your order. Submitting an online request alone does not confirm a reservation.